Tuesday, August 27, 2013

What To Do At Your Port of Call.

I want to talk a little about shore excursions and shopping on a cruise but before I do I want to say right up front that it doesn't matter how experienced you are as a cruiser you should always use a Travel Agent. This is good advice even if you sail the same itinerary on the same cruise line every six months. You are always better off with a Travel Agent than you are on your own and in most cases it will not cost you a nickel more. I know at our agency you will never pay more for us to book your cruise than if you did it yourself and you get the benefit of our broad cruise experience. So why wouldn't you use a Travel Agent?

AS long as your on the ship (Sea Days) the choices of what to do are pretty much confined to what the particular cruise ship you are on offers. There is relaxing on the balcony, unwinding in the SPA, frolicking on the Lido Deck, drinking at one or all the bars, gambling in the Casino, and etc. Then comes the anticipated shore days when virtually everyone leaves the ship and scatters across the Port of Call on shopping and sightseeing excursions.

Now every passenger is confronted with the question, "If we go ashore, what are we to do. Will we shop; will we take an excursion or tour; or will we just leisurely wander around on our own?"  This is where on the day before we arrive in our first Port of Call the daily cruise bulletin and the public address system reminds us of the shore excursion meeting in the theater.

Everyone who has ever taken a cruise and particularly those who regularly sail on what we in the
industry publically refer to as Contemporary Cruise Lines and privately call Mass Market Cruise Lines have at least heard of the Shore Seminar/Lecture if not participated in them. This is that time when the Cruise Director or their representative gathers all the cruise Newbies and first time destination passengers in a salon or theater to share information about the next port.

These meetings are usually divided into two segments. The first segment will be led by a Port Lecturer. Ordinarily this individual will provide you with some very helpful information about the port you are about to visit. He/she will talk about local culture, history, traditions, customs and places to see.  He/she will most likely also give you some very helpful safety information. This information can be very helpful.

In my experience this presentation will be followed by a representative from the shore excursion desk promoting the various excursions that can be purchased aboard the ship. This is often coupled with a warning about the "non-cruise line" recommended excursions.

Both of these can be useful, especially to the first time cruiser who doesn't know anyone who is an experienced cruiser who can help them avoid common mistakes. However, don't confuse the Shore Lecturer with the Shore Excursion Desk presenter. One is the purveyor of useful information and the other is a sales pitch with a thinly veiled warning that if you don't use the cruise line contracted tour people you (1) may not get back to the ship in time and WILL be left or at best get a second rate tour and at worst you might get scammed or even robbed.

I recommend making discovering your ports of call a part of you cruise experience. By that I mean, take the time to research (read-up) on where you are going. Ask your travel agent about shore excursions. Some places you're better off on your own in other instances a driver and/or guide are a better choice. Usually your Travel Agent can help you know which is which. Your Travel Agent can also help you decide when a company that specializes in shore excursions (Shore Trips and Shore Excursions) can offer you a better choice.

Once the Shore Lecturer is finished and the Cruise Line Shore Excursion Desk person has returned to their posts the Cruise Director will introduce their shopping guru. This is the person with the little map with numbers on it that correlate with the names of shops listed on
the back. Ostensibly this persons job is to point you toward reliable shops where the prices will be fair, the service courteous and the cruise line will help you if you have a problem with the products you purchase. They will also point out the shops where you get a free gift or drink if you mention you ship.

Be advised that this person is a paid employ either of the cruise line itself or the shops that will get special recommendations. Their job is not to keep you from being cheated but to point you toward shops with which either they or the cruise line have a financial arrangement (something akin to kick-backs). There is usually a coupon for a free drink or a drawing that you turn in at the shop. This is how they know which cruise line and/or representative referred you to their shop.

Don't misunderstand me at this point. I am NOT saying the shops recommended by the Shopping Guide are risky or to be avoided. On the contrary they are usually reputable shop owners and as a rule you'll get pretty good prices and service. By the way, many of these shops are owned by the same company even though they appear to be independent shops. For example, in the Caribbean Diamonds International owns nearly all the jewelry shops on the cruise line's recommended shops). I simply want you to be aware that the person making the recommendations actually has an interest in your shopping those businesses. There are other shops and businesses that are equally legitimate and may actually offer you better prices for the same quality.

Recently, the State of Alaska has taken action to force the cruise lines and shops to let you know that these shopping experts are paid employees and work for the shops or the cruise line recommending them. That is that there is a financial link between the presenter and the shops recommended. Check it out on Cruise Critic.

Shore excursions can be the source of some great experiences and wonderful memories. Just be aware that you do have choices. It is precisely at this point that your Travel Agent can be an enormous asset.

BTW- we would love to have you visit us on Face Book at Texas Cruise and Travel.





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